Frequently Asked Questions

What is an EAP?

Your Groff & Associates Employee Assistance Program (EAP) is a proactive, healthcare benefit paid for by your employer. This benefit covers both you and your immediate family members except for Physical Health.

Who can use the EAP?

You can, as an employee, and your immediate family members. Give us a call at     (317) 502-0330 if you have any questions about coverage.

When should I use the EAP?

Everyone faces challenges at work or at home where they feel they could use some help. Maybe you having family or marital problems.  Or maybe you desire to be more physically fit and nutrition conscious.  Or maybe you want to pursue your spiritual path. 

All the normal problems of everyday life (and even the ones that seem not-so-normal) can  throw you off balance, and this is exactly what your EAP is designed to do.

What does the EAP cost?

The EAP sessions are paid for by your employer, so there are no co-payments for you to make. It is a benefit that is free to you.

How do I schedule a first appointment?

To begin EAP services, just give us a call at (317) 502-0330. Our EAP Assessment Team will gather some initial information from you, and we will carefully match you or your family member to a EAP Provider who is experienced with your particular issues.  The EAP Provider will call you to schedule the first appointment.

Will my employer know I have called?

All the information you give us is confidential.  Your name or situation is not disclosed to your employer unless you sign a release of information giving us permission to do so.

How many visits do I get?

The number of visits varies with the type of contract your employer has with Groff & Associates. Our EAP Assessment Team can help you with this when you call.

What if I run out of visits and my problem is still not solved?

You can often continue sessions with your same EAP Provider, you simply contract with the EAP Provider directly or the health care benefit may apply directly to your health insurance.  The EAP Provider will assist in coordinating this transition.

What can I expect during an EAP counseling session?

On your first visit, you'll be asked to complete some paperwork.  The EAP Provider will then meet you and they will immediately begin to help you resolve your problem. Our goal is to help you identify the solutions you need to have a positive result for you and your family members